Service Delivery Policy
Digital services are provided immediately after purchase or as specified in the service agreement.
Fund delivery timelines are outlined in the specific service terms, considering processing times and security protocols.
The VM ecosystem does not involve the delivery of physical goods.
Contact customer support via the contact information provided on the website.
Instant Access to Transaction Details
Upon successful payment processing, you will receive instant confirmation. Every transaction generates a complete, tamper-evident audit trail and includes secure payer verification, ensuring regulatory alignment and dispute protection.
Confirmation upon payment
Audit trail provided
Payer verification ensured
Efficient Fund Delivery
Discover the straightforward process of fund transfers, including standard payout schedules, IBFT instructions, and clear marketplace splits. Get your funds when you need them.
Ibft instructions
✓
Access clear, step-by-step instructions for initiating Interbank Fund Transfers.
Marketplace splits
✓
Understand the allocation of funds within the marketplace framework.
Standard payout timing
24 hours
Receive detailed information regarding the schedule of regular payouts.
Focus on Digital Services
Understand our role in facilitating transactions and how we support merchants. Learn how we help you manage digital services efficiently, while physical goods are handled separately.
- Merchant of RecordVoltaic-Mapplconnect acts as the payment facilitator. The merchant (you) is solely responsible for order fulfillment, shipping, and customer service related to physical goods.
- Dispute SupportWe provide transaction data and audit trails to assist you in resolving disputes (e.g., chargebacks or customer claims) with payers, but the resolution of the underlying goods or services issue rests with you.
Reliable Service Availability
We ensure high uptime, 24/7 monitoring, and low latency for payment data. Count on us for dependable data delivery and smooth operations.
API Uptime Target
99.9% availability per month, excluding scheduled maintenance (notified 48 hours in advance).
Data Latency
Payment confirmation typically delivered in < 500ms (milliseconds) for standard transactions.
Monitoring: 24/7
infrastructure monitoring with automated alerts to ensure optimal performance.
Stay Informed with Timely Notifications
Receive instant updates via webhooks regarding transactions, recurring billing, and renewals. Stay connected with real-time information delivered straight to your endpoint.
Webhooks
Regarding transactions are sent to the Merchant’s endpoint URL
Recurring billing
Webhooks regarding recurring billing are sent
Renewals
Notifications about renewals are delivered to the endpoint URL
Get Expert Support
Do you require assistance in any specific area or would you like general help with something?
